Duet Washer Help
Whirlpool Duet front load washer ( some of the Kenmore front load washers are the same - 110.######## )
- Changing the rubber door gasket boot help
- Common fault codes for this style of an washer
- Some info on an F02 drain problem
- Duet Sport F21 problem
- Some new Duet problems and fault codes like F06, F11 and door switch problems
- DL problem on my Kenmore HE3T frontload washer
WHIRLPOOL Duet & Duet HT
Failure Code |
Condition |
Check/Repair | ||||||||||||||||
F/H |
No water detected entering machine or Pressure switch trip not detected. Or If the control has turned the water valves on and after 8 minutes the flow meter has detected 10.5 gallons of water passing through it, but has not detected the pressure switch trip, the valves will be turned off and the error code will flash.
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Press PAUSE/CANCEL twice to clear the display.
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F/02 |
Long Drain If the drain time exceeds 8 minutes, the water valves are turned off and "F/02" is flashed. NOTE: After 4 minutes the "Sud" error will be displayed, then 4 minutes later the F02 error code will be displayed.
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Press PAUSE/CANCEL twice to clear the display.
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F/05 |
Water Temperature Sensor Error If during the water heating step in wash cycle, the water temperature sensor (NTC) value is out of range, or the heating element circuit has failed, the "F/05" error code will be displayed. |
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F/06 |
Drive Motor Tachometer Error The control is unable to properly detect motor speed and the machine will shut down. If a failure occurs during high-speed spin, the door will be unlocked after 3 minutes. |
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F/07 |
Motor Control Unit Error The Central Control Unit has detected a short in the motor control unit. If a failure occurs during high-speed spin, the door will be unlocked after 3 minutes. |
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F/09 |
Overflow Condition If the Overflow contact on the pressure switch is Closed for more than 60 seconds and Overflow condition will occur. In an Overflow condition, the Door will remain locked, and the Drain Pump will run constantly, even if PAUSE/CANCEL is pressed twice and the Display is cleared. Unplug the unit to service. |
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F/10 |
Motor Control Unit (MCU) Heat Sink Thermal Trip If the thermal protector on the MCU heat sink gets too hot, it will open the thermal protector on the heat sink which will stop motor functions and an "F/10" will be displayed. |
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F/11 |
Serial Communication Error Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. |
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F/13 |
Dispenser Circuit Error If the dispenser motor is not able to be driven to it's proper position. |
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F/14 |
EEPROM Error The Central Condrol Unit (CCU) receives it's data from an EEPROMonboard the CCU. If there is an error reading this data, it will cuse this error. |
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| F/15 | Motor Control Unit (MCU) Error If the MCU detects multiple resets or errors during a wash cycle, it will go into this error mode. |
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| Sud | SUDS LOCK (Overdose of Detergent detected during the Wash Cycle) The motor control unit senses a suds lock condition by analyzing the current draw on the drive motor. If "Sud" is displayed a potential suds lock is detected. This may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds. |
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| F/dL | Door Lock Error A Door Lock Error occurs if the door cannot be unlocked. It will try to lock it 6 times before displaying the error. |
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| F/dU | Door Unlock Error A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error. |
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My daughter was doing a load of towels in my Kenmore Elite HE3t front loading machine, when I went back to put them in the dryer the washer had a load of water in it and an error reading of F02. Checked the manual Could not find anything wrong with the Drain Hose?
These are the possibilities for that error code at one web site:
Press PAUSE/CANCEL twice to clear the display.
- Check the drain hose and make sure it is not plugged or kinked.
- Check the electrical connections at the pump and make sure the pump is running.
- Check the drain pump filter for foreign objects.
- If the above does not correct the problem, replace the pump.
- Added info and tip - Model # 110.42822200 - clearing/cleaning the Washer Water Level Pressure Switch feed tube fixed the F02 error.
F02 is long drain.
Just because it came up doesn't mean there's a problem, it simply means there was a failure during the cycle, if it returns on a regular basis, you have a problem.
F02 error could be caused by the over use of soap, you need to make sure your using 2 tablespoons of HE soap, 1/4 cap at the most.
Over sudsing, could cause the water pump to run longer, the pump is designed for 15 min duty cycle which means, 15 minutes on to 45 minutes off. The computer may sense too much soap, and continue to pump. HE soap will cure that, along with SUD error, possible F09 (overflow condition), you may also notice the timing is wrong, HE soap works well in these machines and F/l washer go hand in hand
if the F02 returns the remove the 3 torx screws from the bottom kick panel, and remove the kick panel, right there in the middle you will see a big round handle, turn it and then slide it out, have some towels ready, there will be some water in there, and check to see if you have any thing in there that will slow water flow, tooth picks and other "floating" items may jam the impeller.
More...
A friends HE3 would not drain. F02 error message was showing. The filter had coins, pencils, a wire from a bra, and a piece of cloth that was stuck in the pump impeller vanes. Cleaned it all out put it back together and it worked.
For others that encounter the same problem: (The fix is very easy).
Unplug the washer. Remove the 3 Torx head screws (located left, center, and right) from the front bottom kick panel of the washer. The drain/filter/pump is right in front. First remove as much water from the washer as you can. Place a large towel under the pump - a lot of water will come out when you remove the filter cover cap. Remove the drain filter cover cap by turning the filter cover cap counterclockwise. Remove the filter and check the housing and pump impeller vanes for debris (see if you can move the pumps impeller by hand). Clean the cover cap gasket and the gaskets mating surface. Replace the filter and close the cover cap firmly. Run a short wash cycle and check for any leaks at the filter cover cap. Replace the kick panel if none are found. Good luck.
I have a 14 month old Duet Sport that has developed a problem which results in a F21 code. The machine seems to work until the water needs to be pumped from the drum. We can hear the pump kick on and run until it cavitates continuously for a long while before finally displaying the f21 code.
F21 is:
LONG DRAIN
If the drain time exceeds 8 minutes the water valves turn off.
NOTES:
After 4 minutes the "Sd" error will be displayed, then 4 minutes later the "F/21" error code will be displayed. Press PAUSE/CANCEL two times to clear the display.
Possible Causes/Procedure
- Check the drain hose and make sure it is not plugged or kinked.
- Unplug washer or disconnect power.
- Check the electrical connections at the pump and make sure the pump is running.
- Check the drain pump filter for foreign objects.
- Plug in washer or reconnect power.
- If the above does not correct the problem, go to step 7.
- Unplug washer or disconnect power.
- Replace the pump.
Related Links:
- Affresh Washer Cleaner 3 Pack
- Whirlpool Washer Pump
- Whirlpool Washer Gasket or Seal
- Whirlpool Washer Control Board
