Get Repair Parts at RepairClinic.com

Due to high costs for keeping this site running, please consider making a donation.

A little today will help to ensure we will still be here tomorrow!



New Gas and Electric Range Questions

Electric range questions....

Gas range questions....

Electric ranges....

Q- The cook top surface seems too hot to touch while using the surface elements, and/or oven; is it normal?

A- During operation, the cook top surface will increase in temperature. It's normal for heat to reflect from your cookware and the surface elements that heat the surrounding area. There is additional heat when the oven is in operation.

Q- the glass of the cook top surface turns to green above the elements; is it normal?

A- Due to the high intensity of heat generated by the surface elements, the glass surface will turn green when the element will be turned off. This phenomenon is normal and the glass will come back to its original white color after it has completely cooled down.

Q- The right surface element gets warm when operating the oven, although the element is not being used.

A- The oven vent is located under the right rear surface element. During oven operating warm air rises through the vent for proper air circulation in the oven and good baking result. Do not line the burner drip bowl with aluminum foil, doing so will block oven venting. Also, it's not recommended leaving empty pans or utensils on the right rear burner during oven operating, they will get hot to touch. If your range has a "Smooth Top" glass cooking surface, the oven vent is located at the right on the back round. Do not place any plastic utensils in front of the vent or on the cooking surface. They can become hot to touch, or melt.

Q- My range makes a noise when I use the oven; is this normal?

A- There is nothing wrong. Changes in temperature can cause metal to expand and contract.

Q- My oven door has a soft spongy feel when it is closed; is there something wrong with the door seal?

A-There is nothing wrong with the seal. The soft feel is normal and the seal will "give" slightly as the door is pushed in ward against the oven's front frame. The spongy feel is due to the door gasket design that insures proper sealing.

Q- My oven temperature seems too hot for some of my recipes and hot enough for some others; do I need a new thermostat?

A- For peace of mind, your oven thermostat has been factory calibrated and tested to ensure an accurate baking temperature. For the first few uses, follow your recipe times and temperature recommendations carefully, and be sure to read the Owner's Guide for: baking, roasting and cleaning; what to check before calling for service, as well as all the other valuable information prepared to help you. If you feel your oven is too hot or too cold from your baking experience, the oven temperature can be adjusted to your liking. Refer to your Owner's Guide for instruction's on how to adjust the temperature control.

Q- The Electronic Oven Controller gives out sound signals and displays a code between F1 and f10; is the EOC defective?

A- Even though the Electronic Oven Controller is extremely reliable, a voltage drop or any other electric event may temporarily mislead the EOC and cause a functioning fault. Press the CANCEL button to erase the message and to stop the sound signals; reprogram the oven. If the same fault code appears again in the display, note it, press the CANCEL button and

Q- What phone number can I call to ask other questions I may have about my range?

A- See your Owner's Guide for a complete list of tool-free phone numbers or Some common phone #'s are in the phone # section.

Gas ranges....

Q- My range was just installed and only the surface burners heat, the oven does not.

A- During installation the Installer may have accidentally turned the gas off to the oven burner. On ranges with electric ignition there is a shut off "lever" located on the pressure regulator. This lever must be pointing to the "side", not to the rear for the oven to operate. The Regulator is located where the gas flex line is attached to the range, consult your Installation Instructions for an illustration and location.

Q- When I used my oven for the first time there was an odor and some smoking.

A- It's possible to experience some odors, and/or a small amount of smoke from your new range. This is generally from the fiberglass insulation that contains a binding agent to hold it together. The odor will diminish after first using your oven. Before cooking in your oven for the first time, we recommend that you turn the oven ON at 400ºdegrees for 30 minutes. This will allow for an initial burn-in period. You can also add extra room ventilation by operating a window.

Q- The cook top surface seems too hot to touch while using the surface burners, and/or oven.

A- During operation, the cook top surface will increase in temperature. It's normal for heat to reflect from your cook

Q- When I turn on one of the burner knobs, I notice that all of the surface igniters spark. Is this normal?

A- It's normal for all the electrodes to spark at the same time, but only the burner being turned ON will light.

Q- My range has Cast Iron burner grates, I have noticed rust is starting to form on the bottom.

A- The bottom surface on cast iron grates are often unfinished to allow the gases that are present in iron to escape during the manufacturing process. To minimize rusting, don't allow grates to stand in water for long periods of time. After washing, dry them thoroughly to prevent rust oxidation from forming. You may also coat the bottom surfaces with a vegetable oil, or a non-stick cooking spray, but remember to wipe off excessive oil before placing on range. There may be a slight amount of smoke from any extra vegetable oil residue left on the grate when the burner is first used again.

Q- My range makes a noise when I use the oven. Is this normal, or is something wrong?

A- There is nothing wrong. Changes in temperature can cause metal to expand and contract.

Q- My oven door has a spongy feel when closed, is there something wrong with the door seal?

A- There is nothing wrong with the seal. The soft feel is normal and the seal will "give" slightly as the door is pushed inward against the oven's front frame. The spongy feel is due to the door gasket design that ensures proper sealing.

Q- My oven temperature seems too hot or too cold for some of my recipes. Do I need a new thermostat?

A- For peace of mind, your oven thermostat has been factory calibrated and tested to ensure an accurate baking temperature. For the first few uses, follow your recipe times and temperature recommendations carefully. Be sure to read the Owner's Guide for: baking, roasting and cleaning; what to check before calling for service, as well as all the other valuable information prepared to help you. Also, if you use dark-colored pans, they tend to absorb heat and can make the bottom of whatever you are cooking darker, or cause it to overcook or get done faster. If you feel your oven is too hot or too cool from your baking experience, the temperature can be adjusted to your liking. Read your Owner's Guide for instructions on adjusting the temperature control.

Q- What phone number can I call to answer other questions I my have about my range?

A- If you have questions, comments, call one of the toll-free at the number listed in your Owner's Guide and on your range. Some common phone #'s are in the phone # section.


Hose Tube or Fitting 5303314147

AGA approved, flexible gas line 48-inches in length. Heavy duty stainless steel construction. Includes common adapters and complete installation instructions.

Gas Tube or Connector 5305514147

Stainless Steel Connector for Gas Range - Has everything you need to connect your range to your gas shutoff valve, including 4 feet of 5/8-inch outside diameter coated stainless steel gas connector with two fittings, leak detector solution and pipe sealant compound. Procoat polymer coating resists corrosion caused by bleach, ammonia and acids found in many home care products.